Frequently Asked Questions
We love fashion. But, we aren't big fans of the fashion industry.
That's why our mission is to educate consumers about the perils of the fashion industry and offer eco-friendly, ethical, and vegan alternatives.
We're pretty picky here at Alare. And finding brands that align with our values is an exhaustive process.
In fact, we have devoted hundreds of hours to discovering, researching, and approving the brands that we carry.
In order to carry a brand, there are three conditions that they need to meet.
The first is that the brand must be eco-friendly.
The materials and dyes they use should be sustainable and gentle on the earth and safe for people.
The second condition is that the brand must be ethical.
They need to be transparent about where they design and manufacturer their products. And they need to ensure us that their workers are paid fair wages and work in safe and healthy environments.
Finally, all of the products we carry are vegan.
In other words, our products are 100% cruelty-free and no fur, leather, feathers, wool, or any other animal-based fibers are used.
If you want to learn more about our selection process, you can read about it HERE.
As a social enterprise, we believe it is our responsibility to make the world a better place.
And as much as we love fashion, we know that the industry is cruel to animals, destroying our planet, and exploiting people around the world.
So we donate 5% of our total profits to an environmental non-profit, a human rights organization, and an animal protection group.
You can find out more about our corporate responsibility HERE
We want to make sure that when you order a product, it fits. So keep in mind that sizes often vary from brand to brand.
That's why each of our products has a specific sizing guide on the product’s details page.
If you ever have a question about a size, contact us here. We're always happy to help!
With loving care, your new purchase can last for years.
We also provide specific care instructions for each item on the product’s detail page.
We accept most major credit cards including Paypal, Amazon Pay, Apple Pay, and Google Pay.
Check your email for your Alare order receipt. Your tracking number will be there.
All Alare shipping and returns are 100% carbon offset.
This means that the carbon emissions from the transportation of any product on Alare is 100% offset through the purchase of carbon credits.
You can learn more HERE.
At this point we only ship within the continental United States.
But, we will be adding internationally shipping, so check back soon!
We offer free shipping on all U.S. orders over $75.
And we charge a flat $6 shipping fee on all U.S. orders under $75.
We use FedEx, UPS, and USPS depending on the item, weight, and destination.
Products are usually processed and shipped within 1-3 business days hours after receiving your order.
U.S. shipping is typically 3-7 business days.
However, some items are made-to-order and can take anywhere from a few days to several weeks to ship.
If a product is made-to-order, then it will be indicated on the products details.
Need to return something? No problem! You may return or exchange most of our products within 14 days of receiving them.
Just keep in mind that all items must be in their original condition (unworn and unwashed) with the tags attached.
Returns do not apply for final sale items or special order pieces.
You can read more about our return policy HERE.
Questions? Concerns? Just want to say hi?
We're always happy to connect!
If you need to contact us for any reason, you can email us HERE.